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    FAQ

    Shipping and Delivery:

    Upon placing your order, it undergoes a two-step process:

    1. Processing Time:
      • Order verification, quality checks, and packing are conducted.
      • Orders are sent to manufacturers for dispatch within 24 hours.
      • Manufacturers and postal services process orders, taking an additional 2-4 days.
    2. Shipping Time:.
      • Delivery to customers in the United States takes approximately 7-10 days, while international shipping may take 10-30 days.
      • If your order exceeds these time frames, please contact us for a status update. Refunds will be processed via email if necessary.

    Multiple Item Orders:

    • Some items may arrive together, while others may arrive separately.

    Returns Policy:

    • Our return policy extends for 30 days from the date of receiving your order.
    • Returns are accepted if the product is in the original condition and packaging.
    • Customers are responsible for return shipping costs.
    • For damaged, used, or faulty items, please contact us for assistance.

    Customs Charges:

    • Customs charges vary by country, and customers are responsible for any applicable fees.

    Website Security:

    • Our website is secure with SSL (secure socket layer) encryption to ensure the safety of your data.

    Refunds:

    • Refunds are processed within a few days of receiving and approving your return.

    Late or Missing Refunds:

    • Check your bank account and contact your credit card company if needed.
    • Contact your bank for additional assistance.
    • If issues persist, please reach out to us.

    Sale Items:

    • Only regular-priced items are eligible for refunds; sale items are non-refundable.

    Exchanges:

    • We replace only damaged or defective items. Contact us for exchange inquiries.

    Gifts:

    • Gifted items can be exchanged or refunded based on the original payment method.
    • If the item was marked as a gift, the gift giver will be notified of the return.

    Shipping for Returns:

    • Contact us for return instructions.
    • Customers are responsible for return shipping costs, which are non-refundable.
    • Consider trackable shipping or shipping insurance for large or high-value items.

    We hope this clarifies the shipping and return processes for you. If you have any further questions, feel free to contact us.

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